Attracting, retaining and servicing financial customers in today's marketplace means anticipating customer needs and daily requirements, as well as supporting customers 24x7 across multiple communication platforms. Customers today demand access to the same financial services on their mobile devices that they can get on the Web -- all within a secure, synchronized and real-time environment.
THC Technologies Corporation's VoiceVantage™ authentication platform offers open architecture technology that allows enterprises to fully deploy voice applications that leverage existing telephony and internet-based applications. Enterprises can now deliver to its customers multiple access points such as telephone banking or online access via a central voice authentication process enabling customers to securely conduct their business inquiries and transactions.
Enterprise Challenges/Goals
Lower Transaction Costs
- Automate routine remote inquiries
- Provide 24x7 self-service transactions
- Offer e-business services to mobile customers
- Leverage existing infrastructure
Increase Customer Loyalty
- Reduce occurrences of Identity Theft
- Decrease customer wait times during automated inquiries & transactions
- Deliver secure, easy to use services for "Anytime, Anywhere" access via multiple access points
- Offer 24x7 business services
VoiceVantage™ Solutions
Retail Banking
- Utilize self-service access for account balance inquiries, funds transfers, exchange and loan rates
- Improve productivity by automating transactions such as credit card and registered bill payments
Investment/ Brokerage
- Use voice to turn stock quote interactions into transactions
- Use voice to offer 24x7 self-service.
- Use voice to automate routine inquiries
Insurance
- Use voice to turn interactions into transactions
- Use voice to automate routine inquiries
- Use voice to offer self-service access to claim status, premium payment and agent locations